Use of Personal Information

Carol Plumridge: As the data controller for Carol Plumridge Osteopathy this is the data I collect from you and the reasons why I collect it.
Data processors in the practice are the reception staff Kelly Wariner and Deborah Bianchi. They are trained in the handling of client files and have signed permission forms. They do not access clinical details, they will withdraw client files as required, these are kept in a locked cabinet until needed.

From time to time other practitioners may take personal details to make a booking, these ore entered on TM3 (the booking software). These practitioners have no other contact with the client records. They have signed permission forms.

When consulting with the osteopath at the practice, you will be asked for personal information. This document tells you what data I record, why I need it, and how I process it.

Your Medical Records

I have a legal obligation to maintain medical records pertaining to your treatment, including associated correspondence such as referral letters and reports. I require your name, address and date of birth to identify your records correctly.

Your medical records are stored on paper in a locked filing cabinet. They are not passed on to any 3rd party, except: other healthcare professionals; another osteopath if you relocate or if ownership of this practice changes; your insurance company or legal representative in the case of a medico-legal investigation. I would not do so without your consent.
Statutory minimum storage times for medical records are 8 years after the date of the last appointment or 25 years of age for child patients. After this time records are destroyed by a secure shredding facility.

You may request a copy of your records, free of charge, at any time. I aim to do so within 5 working days, and will comply with the statutory maximum of 30 days.

Contacting You

I will use your email address and telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or with information and advice relating directly to your treatment. The legal basis for this is termed legitimate interest.

I may also contact you occasionally with information (e.g. newsletters) that you may find of interest regarding our services, or with requests for feedback. I would seek your consent prior to doing so, and you may subsequently withdraw your consent if you wish – simply let me know, and I shall stop doing so within 5 working days.

On-Line Appointment Booking

This facility uses TM3 scheduling software. Should you wish to use this facility, I request your email address and mobile telephone number to confirm your appointment and send you appointment reminders. Your contact details are stored within the database, but I do NOT share or pass on your personal details to any 3rd parties. I may also send you a questionnaire after your first appointment to ask you for your feedback.

If, subsequently, you would like me to remove your personal contact details from our database, let me know, and I shall do so within 5 working days.
Unfortunately, you will not be able to use the on-line booking facility without providing this information. However, you will still be able to make appointments via the practice telephone on 01249 445 426.

For further information regarding the storage and processing of your personal data, or if you feel that there is an error in the data we hold, or if you would like me to remove your contact details from my database, please contact Carol Plumridge on 01249 445 426 or via Carol Plumridge Osteopathy is registered with the Information Commissioner’s Office, registration number Z8749171

If you feel that I have not managed your personal information correctly, please contact me, and I shall endeavour to address your concern immediately. You also have the right to object to the Information Commissioner’s Office at or by phone on 0303 123 1113. Carol Plumridge DO.